The Writers’ User Assistance group surveyed its members and contacts late last year to find out what they were using to writer User Assistance materials. About four hundred people responded.
The survey asked which tools are used the most. The top three were Adobe Acrobat, TechSmith Snagit, and Microsoft Visio. Also, of five products that were used by more than 50% of respondents, three Adobe products.
It also asked which tools people were most satisfied with. TechSmith Snagit, Adobe Acrobat, and MadCap Flare all scored above 90%.
You can find complete results here: 2009 WritersUA Tools Survey.