Andrew Brooke, on A Tech Writer’s World, points to an important article about why 68% of Information Systems projects fail.
Here is the most important line in this article: “…failure, in most cases, has little to do with the technology and everything to do with the business process.”
Specifically, the three main causes of IT project failure are:
- the project manager failing to understand the business requirements
- the system’s users not being involved in its design
- senior management failing to get involved in the project
This is true of any IT project, including any documentation or content management system.