This is and old, but good, guide to starting change management on a computer system. It gives you a feel for why we need change management, ITIL, and all the rest. The objective of Change Management is to reduce the proportion of work that is not planned. Read Change Management Do’s and Don’t’s” by Kevin Behr, Gene Kim, and George Spafford.
6 January, 2010
Change Management Do’s and Don’t’s
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