Clear and to the Point

4 October, 2009

Joining the team

Filed under: careers — monado @ 22:35

This job ad from is unusually frank in its requirement that the new manager must fit in.

About the Job

What will TD Insurance do for you:

We are a growing organization that offers challenging opportunities in a dynamic, team environment.​ We offer flexible benefits and compensation packages that allow our employees to make choices that fit their individual lifestyles.

Benefits include:

* Competitive Salary, plus bonus
* Comprehensive Benefits Program
* Pension Plan and RRSP
* TD Banking benefits
* Ongoing Training & Development
* Education Assistance Program
* Fun and Friendly Work Environment


Reporting to the Manager, Administrative Services, the incumbent is responsible for managing the day-to-day Claims Documentation functions.​ The Department Manager is responsible for providing leadership and direction to members of personnel; delivering and maintaining the quality of service to internal clients in accordance with Company policies and procedures; and working closely with management team to ensure efficiency of the departments.​ The incumbent is also responsible for organizing and implementing the closed claim file archiving process.​ Scheduled hours of work: Monday to Friday, 8:00am to 4:00pm.


· Organizes, directs and manages the workload and output of the Documentation department in support of Claims functions.

· Monitors the quality of the workload and output of the department and ensures it meets Company standards.

· Monitors the quantity of workload and reallocates resources as necessary to ensure efficiency and productivity levels are achieved.

· Tracks interruptions/​problems of workflow and offers solutions.

· Liases with management team regarding issues relating to the efficiency of the department.

· Communicates expectations to team members; manages performance and provides ongoing coaching, feedback and recognition on all productivity and quality aspects.

· Creates and fosters a motivating work environment.

· Manages the implementation of change within the team.

· Establishes and maintains effective relationships with the Claims Team.

· Ensures all client requests are handled in a timely manner.

· Remains current on all company philosophies and procedures.

· Works on special projects, as required.


· You have a minimum of three years experience managing a team.

· You are able to create and sustain positive team spirit and a constructive working environment within the team.

· You have a superior client service orientation.

· You take a pro-active approach to meeting the needs of internal clients.

· You demonstrate superior interpersonal and communication skills.

· You demonstrate strong leadership skills.

· You possess excellent organization and time management skills.

· You have the ability to prioritize tasks effectively and efficiently.

· You have a thorough understanding of the coaching process and the techniques required to coach people.

· You demonstrate support for change and understand basic change principles.

· You display flexibility in working relationships.

· You demonstrate team spirit and promote a positive morale.

· You are analytical and detail oriented.

· You are able to function effectively in a fast-paced environment.

· You are able to work under pressure and under minimum supervision.

· You demonstrate a professional image and manner.

· You have excellent communication skills (verbal and written).

· You are flexible in your hours of work.

· Your knowledge of AS400, Microsoft Office and Outlook programs is an asset.

Please submit your resume to ontario.​career@​tdinsurance.​com

with reference code DMETO on the subject line of your email.


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